Our Commitment to Your Privacy

 

Potters Klay Home Health Care is committed to maintaining the privacy of your health information. As part of our operations, we create records regarding you and the services we provide. These records are our property, but we are required by law to:

​

​Maintain the confidentiality of your health information.

Provide you with this notice of our legal duties and privacy practices concerning your health information.

Follow the terms of our notice of privacy practices currently in effect.

 

This notice provides you with the following important information:

How we may use and disclose your health information.

Your privacy rights concerning your health information.

 

Our obligations concerning the use and disclosure of your health information.​

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily provide via email or other direct contact. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your requests.

Unless you ask us not to, we may contact you via email in the future to inform you about specials, new products or services, or changes to this privacy policy.

​

How We Use or Disclose Your Health Information – Without Separate Authorization:

Services: Potters Klay Home Health Care will use health information about you to provide you with home care services. For example, information may be shared with members of our staff, your doctors, or health care facilities.

Payment: We may disclose your health information to obtain prior approval from an insurer before providing services to you and to bill and collect payment for the services we provided.

Operations: We may use or disclose your health information for quality improvement, staff evaluation, or other operational purposes. Your name and address may be used to send out satisfaction surveys, or we may call you to remind you of upcoming visits. We have business associates such as accountants, consultants, and attorneys that provide some services for us. We have a written contract with them that requires them to protect the privacy of your health information. Government surveyors may also have access to your health information when evaluating the quality of our services.

Health-Related Benefits, Services, and Treatment Alternatives: We may use and disclose health information about you to contact you about other health-related benefits, services, or treatments that may be available to you. If you do not want to receive these communications, please notify us in writing.

Individuals Involved in Your Care

​

We may disclose health information about you to a family member, other relative, close friend, or any other person identified by you if they are involved in your care or payments related to your care. We may disclose health information about you if they need to be notified of your location, general condition, or death. Please advise us if there is someone living in your home, a close friend, or a caregiver that you do not want us to share information with, or if you do not want us to leave any messages on your telephone answering machine.​

​

Uses or Disclosures Required or Permitted by Law:

We may use or disclose health information about you as necessary as required by law and for reasons such as disaster relief efforts, public health activities, research under certain limited circumstances, reporting of abuse, neglect, or domestic violence, health oversight agencies, and more

 

Response to Your Inquiries and Information Requests

We may use non-medical information you provide, such as address, phone number, and email address, to respond to your information requests, gather demographic information, obtain website statistics, and provide you with updates related to our service offerings. We will not share or disclose this information for other purposes. Any changes to this policy will be posted promptly and conspicuously on our website.

​

Your Rights Regarding Your Identifiable Health Information

​

Confidential Communication: You have the right to request that we communicate with you about health-related issues in a particular manner or at a certain location. We will accommodate reasonable requests.

Requesting Restrictions: You have the right to request a restriction in our use or disclosure of your identifiable health information for treatment, payment, or health care operations. We are not required to agree to your request, but if we do, we are bound by our agreement except when otherwise required by law.

Inspection and Copies: You have the right to inspect and obtain a copy of the identifiable health information that may be used to make decisions about you, including patient medical records and billing records.

Amendment: You may ask us to amend your health information if you believe it is incorrect or incomplete.

Accounting of Disclosures: You have the right to request an “accounting of disclosures” of your identifiable health information.

Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services.

Right to Provide an Authorization for Other Uses and Disclosures: We will obtain your written authorization for uses and disclosures not identified by this notice or permitted by applicable law.

​

Security

We take precautions to protect your information. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

​

No Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

​

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page.